FAQ

Q: How long does shipping take?
A: Shipping will take approximately 2 to 4 weeks. Shipping will be a few days faster to the USA than it is to most other countries. 

Q: Are there costs for shipping?
A: A standard shipping rate of $9.95 will apply to orders under $50.00 USD. On orders totalling $50.00 USD and above, shipping is FREE.

Q: When my product arrives, what will it look like?
A: Your product will arrive in an unbranded item container such as a bubble mailer, envelope, or box. At this time it will not be branded with Survival Advantage logos and may contain shipping labels from our distributor - this is normal.

Q: I bought an item, but I would like to return it. How do I do this?
A: You have a 30 day window starting from when you first receive the item to return your purchase. First, please contact info@survivaladvantage.ca and explain your issue before mailing back the item. The shipping cost of returning the item must be covered by the customer, and the remaining balance will be paid once the item has been received. Once the refund has been issued, it may take up to five days to show up on your purchasing account. 

Q: I'm not happy with my order. How do I get a refund?
A: If there is a defect or a problem with any item that you've received, before posting openly on our social media page, we would humbly appreciate if you could please take photos of the issue and email them to info@survivaladvantage.ca. Upon review, if the item is verified as problematic, a partial or full refund will be issued depending on the circumstances. We want you to be happy and will do whatever it takes to ensure your good spirits. Please see our refund policy at the bottom of our checkout page for full details. 

Please contact us to submit your questions!
Thank you, 
The Survival Advantage Team